Joint Working for Public Service Delivery: a model of collaborative working
This guidance has been developed by CollaborationNI to explore how VCSE organisations collaborate with their partners for public service delivery.
This model explores how organisations can collaborate with their VCSE sector partners, as well as with public sector agencies, for public service delivery, but concentrates on the relationship between VCSE organisations rather than partnership between VCSE organisations and public bodies.
It contains links to a number of case studies which highlight Northern Ireland examples of organisations that are working in collaboration for the delivery of services and will be of interest to chief executives, managers and trustees of organisations considering or undertaking public service delivery jointly with other VCSE organisations.
- Why organisations collaborate to deliver public services?
- How joint public service delivery is different to delivering alone?
- What needs to be considered when jointly contracting with public bodies?
- What should be included in collaboration agreements for joint projects?
Joint working involves two or more organisations coming together to deliver a joint project. This guidance outlines the logistics of making this happen.
In the VCSE sector collaboration includes a spectrum of ways that two or more organisations can work together. There are a range of options for shared working including:
- formation of informal networks and alliances
- joint delivery of services or formation of consortia
More detail on what joint or collaborative working is can be found at: Funding Central, What is Collaborative Working.
Public services are those which public bodies (such as central or local government) either provide themselves or commission others to provide. The VCSE sector is well placed to bring distinctive or added value to the services it provides.
This might be because of its:
- specialist knowledge or experience
- involvement of users
- independence from government
- ability to access hard to reach groups
- innovative approaches to service delivery
More information on public service delivery by the VCSE sector is available at, Know How Non-Profit, Public Service Delivery.
VCSE organisations may contract with public bodies to provide services or they may receive grants from them to contribute to their core costs or to fund particular projects. They may also work with them more informally, referring clients to public services, taking referrals from public bodies or sharing information.
Public service delivery involves VCSE or private sector organisations delivering services that the state usually provides. Views differ on the point at which an organisation can be said to be taking on such a role, but public service delivery can take place in a wide range of fields such as social care, health, education, leisure and environmental management, ie organisations can win contracts to provide a service on behalf of a primary care trust or another public body.
The role of the VCSE sector in public service delivery can also complement its campaigning and advocacy role, the sector can influence public services and offer advice on them, regardless of whether or not organisations are directly involved in service delivery.
VCSE organisations should only choose to deliver public services when it provides an opportunity for them to achieve their aims. Where voluntary organisations have a similar or complementary objectives it may make sense for them to achieve their aims by working together rather than competing.
There are many opportunities for organisations to get involved in collaborative working, but a key questions to ask is will such involvement help organisations to meet their aims?
“I’d be surprised if users knew this was a partnership. The real question is, are they getting the best service possible?”
John Reading, Chief Executive, Action for Change, on working with Addaction
This quote relates to the partnership between Action for Change and Addaction. The partnership evolved when local Drug Advisory Team's (DAT) commissioners decided to consolidate and re-tender, in an open competitive commissioning process, its existing contracts for substance misuse services to one single provider. These two organisations formed a partnership and won the competitive tender. By collaborating, these organisations are able to achieve their complimentary aims of supporting people with drug and alcohol issues.
The role of the VCSE sector in public services has generated much discussion, but the most important question remains whether involvement with the public sector helps organisations meet their objectives.
The Charity Commission for England and Wales (CCEW) has developed a checklist that is a simple guide to the typical issues trustees will need to think about when considering working collaboratively. Trustees must act in the interests of their charity which means that they should be satisfied that there will be adequate benefits to their beneficiaries.
This guide is avaiablable at: CCEW, Choosing to Collaborate: How to Succeed.
Each organisation must stick to the objects in its own governing document and a joint project should reflect the objects of all the participants. A mission statement derived from an organisation’s objects has no legal standing. However, if joint service delivery means developing activities outside your mission, this may indicate that they would be diverting resources away from core activities. This risk needs to be carefully managed. An organisation’s annual report could be used to explain how public service delivery furthers their aims.
A VCSE organisation’s independence is vitally important, no matter how closely it works with another organisation or with public services. Trustees have ultimate responsibility for their organisation and must manage conflicts of interest. Examples of conflicts of interest include:
- direct financial gain or benefit to a trustee as a result of the joint project
- employment of a trustee in a new post which has emerged as part of the joint project
Organisations should ensure that they have structures in place to identify any conflict of interest and that they are fully advised as to how these can be managed.
For more information on managing conflicts of interest see: CCEW, Conflicts of Interest.
Interest in and a greater push towards more collaborative working has been growing and the current policy direction is one which also encourages collaborative working. Commissioning bodies have responded by outlining the need to consider collaboration in bids and encouraging organisations to work in collaboration. In Northern Ireland commissioners including the Department for Social Development, the Department for Regional Development and the Arts Council have made reference to consortium bidding in relation to contracting for services.
By collaborating to bid for contracts, VCSE organisations can potentially offer savings and deliver the services that are needed by the communities with which they work. Community groups tend to know their local communities well and are perfectly placed to respond to local need and strengthen local communities.
The advantages of working with other VCSE organisations can include:
- being more competitive in a time of funding cuts
- greater overall capacity to improve outcomes for beneficiaries, leading to more effective management, delivery and monitoring of services
- lower overheads to allow more money for frontline work
- increased capacity for organisations to replicate on a larger scale a successful service that a small organisation would be unable to scale up alone
- access to an increased knowledge pool to contribute to a more effective service
- combining different specialisms of organisations to enable a service to be run smoothly across sub-sector boundaries, eg. education and health
- sharing the risk involved in taking on public service delivery
- greater negotiating strength where organisations wish to respond to poor funding practice from a particular public body
- higher levels of trust where organisations have a common culture which is focused on need and quality of service, rather than being money-led
Case study:The Bytes Project and Tides Training
Joint working to support staff and beneficiaries: These two organisations combined their different expertise to develop a mediation training programme and a train the trainer programme for The Bytes Project staff and beneficiaries. This programme assists young people to overcome extreme social and educational disadvantage and enables them to become economically active and make a positive contribution to their communities.
The Bytes Project and Tides Training have worked together for over four years to deliver public services for complementary objectives. The working relationship began when the chief executive of the Bytes Project contacted the chief executive of Tides Training as a result of identifying a staff training need. A member of staff at the Bytes Project had attended a training programme facilitated by Tides Training and brought back information on available training. The chief executive of the Bytes Project reviewed the training available and felt that some of it was relevant to their training needs, but that it needed to be made more practical. She met with the chief executive of Tides Training to discuss the possibility of altering their mediation training programme so it would give staff the skills to mediate conversations with young people.
The two chief executives met several times to discuss the vision of the programme and to design the training package. Initially the chief executive of the Bytes Project envisaged a short training programme, but what developed was a series of training building blocks for both staff and some service user representatives in developing mediation skills suitable for people with different abilities and a train the trainers programme. Both organisations ensured that their shared ethos was core when developing this training. Each organisation had expertise in different areas and worked together to include their expertise in the design of the training. To ensure that the training was appropriate Bytes staff undertook the training first and altered it to suit the needs of their service users. Once staff had undertaken the training they worked in pairs to develop new material which was then rolled out to beneficiaries.
Through the process of designing and evaluated the training both organisations recognised that they had started a partnership and created a new relationship. One of the advantages of the partnership for Tides Training was that until that point it had never worked with young people so it was a learning experience for the staff. Youth provision had previously not been a priority for the organisation, but through the partnership it became one of its strategic priorities. Another advantage for both organisations was that on occasion they have shared staff. In addition they have put in joint funding applications and have had some success with regard to mediation and conflict projects.
When organisations work together to deliver public services this work is usually underpinned by some form of written agreement. A written agreement can help maximise likelihood of success through minimising risk, preventing misunderstandings and giving clarity and focus to collaborative work. It can also be invaluable in ensuring continuity if changes occur, for example if staff and trustees. These can include:
- memorandum of understanding (MoU)
- heads of agreement or heads of terms
- collaboration or joint working agreements
- consortium agreement
- joint venture agreement
- service level agreement (SLA)
SLAs often commit organisations to specific targets or quality standards while MoUs are often used for more informal relationships, but the above terms are not mutually exclusive.
In addition to joint working agreements between collaborating VCSE organisations, agreements with public bodies vary in formality and legal standing. VCSE organisations can work with the public sector through:
- informal arrangements which may outline protocols only at operational level
- grant agreements
- memoranda of understanding
- legally binding contracts, including service level agreements
These options and terms are not mutually exclusive. For instance, a memorandum of understanding about the service to be expected by the public body might be used alongside a grant agreement. This memorandum may be known as a service level agreement and may not be intended to be legally binding. Whether any agreement is legally binding depends on the intention of the parties involved. If a public body wants to procure a service, a contract is best practice.
“If both parties to an arrangement intend the arrangement to be legally binding it is a contract, even if it is called something else.”
CCEW, Charities and Contracts, 2003
Organisations should seek their own legal and financial advice, rather than using the advisors used by the commissioning body, and should ensure they understand the extent of undertakings made in binding agreements. For example, it is important to identify any liability the agreement poses to your organisation or the personal liability of trustees. The need for insurance cover also needs to be considered.
Case study: Atlas Women’s Centre
Atlas Women’s Centre is involved in a Regional Women’s Centre Learning Partnership which has a commitment to reach ‘hard to reach’ women, offering both non-accredited and accredited training programmes. Within the project there are relevant supports such as childcare provision, one to one mentoring and outreach support, all of which are designed to make the idea of education and learning a more realistic option for women. At the start of the project each organisations signed up to a partnership agreement where they agreed to make a real and significant contribution by working collaboratively to realise the aims and objectives of the project. Within the agreement various details were inserted, including:
*commencement and duration of the agreement
*aims of the partnership
*parties to the agreement
*roles and responsibilities of the lead partner (WRDA) and the delivery partner organisations (14 organisations)
*project management committee
*delivery of service
*administration, meetings and record keeping
*cessation of membership and new partners
*review and amendments of the agreement
*disputes and arbitration
*acceptance of agreement – signed and witnessed
“The agreement is great, everyone is singing from the same hymn sheet”
Gay Sherry-Bingham, Manager, Atlas Women’s Centre
The organisation was very happy with the agreement and found the process to be straightforward. An external consultant was recruited and met with each of the 13 groups involved to decide the best format for the agreement.
Big Lottery, Lottery Live & Learn Programme, 2009-2014
In terms of best practice when signing up to any collaboration agreement there are a number of things that organisations should consider.
VCSE organisations need to be sure that they can fulfil the terms of a contract before committing themselves to it. Agreements are often legally binding so an organisation may face legal action if its terms are not met.
Before making the leap into collaboration, it's important to consider potential problems. For example, do you risk mission drift because collaborating would mean moving away from your organisation's core objects? A charity must follow its core objects. Where this fails to happen, it is described as mission drift, and can result in charities engaging in activities that are outside their charitable aims, which is a breach of trust.
CCEW has further guidance on this entitled, Charities and public service delivery: an introduction and overview (CC37).
Will the structure of your organisation be affected by the change? If so, how will you deal with the long-term implications?
Working together across organisational boundaries while maintaining your independence is explored at The Guardian-Voluntary Sector Network, Collaborating not merging - working together to cut costs and deliver services.
While entering an agreement to provide services jointly with other voluntary and community organisations can spread the financial risk, it is important to be clear about:
- who will participate
- what the exact duties and contributions of each party will be
- how management costs will be divided
- what happens in the event of disputes between the collaborators (for instance, whether the dispute will go to professional arbitration or mediation and how the cost of this will be divided)
- allocation of liability
- to what extent any one party will be allowed to make commitments which bind all the collaborators
- how the affairs of jointly-owned undertakings will be directed and managed
As with all new joint projects, your organisations should:
- make sure the activity fits your aims by providing more or better services to beneficiaries
- check it is compatible with your partner(s) aims
- discuss how you are going to work together
- agree respective roles and responsibilities
- consider the effect of the collaboration on the activities of the whole organisations and other staff
Trustees, chief executives and managers should assess risk regularly and consider the following points before they go ahead with a joint delivery arrangement.
It is important that organisations considering collaboration invest time in identifying who they would like to work in partnership with and not make rash decisions. Partnerships are often formed from existing networks or where there is a history of collaborative work between potential partners. However, there are circumstances where it is important to invite new partners to the table. These include identifying gaps in expertise and skills in the participating organisations.
Some organisations simply draw up a list of organisations that they consider to be viable potential partners.
“We drew up a ’would- like-to-meet’ wish list for our ideal partners and then set out to find organisations that met most of our criteria.”
Stuart Rigg, Advance Chief Executive on how Advance identified Second Step, MIND in Birmingham and Sussex Oakleaf as strategic partners
At the early stages of any collaborative process organisations should examine:
- What they are hoping to achieve by collaborating with another organisation?
- If collaborative working is the best way to achieve this aim?
- Whether collaboration fits within their organisation's charitable objects as stated in their governing document?
- Whether their plans for collaborative working fit their strategic vision, values and current priorities?
It is also important to consider the other organisation's charitable objects, philosophy, culture, governance, organisational structure, decision-making processes, policies, financial resources, assets and funding base and whether any areas of incompatibility can be overcome.
One of the key challenges to a collaborative process is personalities. Personality clashes and clashes of organisational culture are not uncommon so it is important that the individuals involved have open dialogue and maintain strong healthy relationships.
To lead or not to lead, that is one of the most important questions to be asked in many collaborative processes; strong leaders provide the motivation and leadership to help the collaboration be successful.
However while it is important to have leadership from all organisations involved, it is important that one organisation takes a clear lead on the process. In some collaborative processes it will be clear from the beginning who should lead however in others the lead organisation will emerge as the process evolves. In some cases this can be a contested and challenging process. It may not be that the organisation that approaches others about the feasibly of joint working will be the natural leader. There are many examples where organisations who initiate a collaborative process are happy to be a party to it rather than lead. Reasons for this include:
- lack of capacity
- lack of resources
- inexperience in leading in a collaborative process
Deciding which organisation should be the lead can be a difficult and challenging process as organisations may not want to be seen as the lesser party to the collaboration. As lead organisation you need to be prepared and aware of what you and the other organisation(s) involved are willing to negotiate. You also need to be willing to take risks, listen to all parties, and be able to share knowledge, power and credit. An effective lead organisation must guide and co-ordinate any decision-making process.
“Those who lead collaborative efforts ... rely on both a new vision of leadership and new skills and behaviours to help communities and organisations realise their visions, solve problems, and get results."
Scott London, Building Collaborative Communities
Partnership working takes time. It is not a one off event, but rather it requires ongoing work. Negotiation and relationship management skills are essential when bidding for contracts and become more important as the number of organisations involved in a project increases.
Where organisations are collaborating to work with public bodies, it is useful to assign someone to co-ordinate different strands of work. Usually there is a requirement from a funder for a lead partner; this is likely to be somebody from the organisation acting as the accountable body.
When you think about collaboration it is important to remember that organisations themselves do not collaborate, it is the people who make up these organisations that collaborate. This can be challenging as quite often people fear change and a collaborative process is a change process. It requires people to share information outside of their organisation which they would not usually do. It goes against the natural grain of the organisation as it is sometimes in competition with the organisation it now is considering collaborating with. This means that people need to invest in relationships if they want to successfully collaborate.
Some organisations feel that for a joint project to be successful, embedded relations are essential.
Case study:Parenting NI and Family Mediation Northern Ireland (FMNI)
Building relationships: This case study outlines the process undertaken by two organisations that were working collaboratively on an informal basis towards a more strategic collaborative commitment to best support their beneficiaries.
Reasons for working together
Both organisations work with parents and families going through times of difficulty. They share the same ethos and value base and have always signposted each other’s services on an informal basis. The chief executives in both organisations have known each other for a number of years, and Pip Jaffa, Chief Executive of Parenting NI, is also chair of FMNI’s board and has an excellent understanding of FMNI and the work that it does. The relationship between the two organisations is very positive.
Through the delivery of their services, staff in both organisations recognises that their beneficiaries come to them in times of need and are often unsure of which organisation they should go to for support. In many cases these individuals contact or are directed to the wrong organisation and can find it difficult to access the most appropriate service.
While staff from both organisations signposted to the other when they realised that the other organisation could provide additional or more appropriate support, there was no way to measure if clients then contacted the other organisation once advised of their services. Both organisations came to the view that if they worked together they could better support people to access the right services and put in place a more formal structure with regard to the way people are referred to these services.
“We have the same ethos and value base, but are we really making the best of the services we are delivering to parents? How could we make it easier for them to access the services?”
Joan Davis, Director, FMNI
What went well?
One of the most positive things about this partnership is that the organisations already had a great working relationship, with both chief executives working with each other on other partnerships such as the Child Maintenance and Enforcement Division (CMED). This relationship was further cemented by the realisation that by working in partnership the organisations would be able to help clients reach the services they need quicker.
“I have been in post for three years and have a great relationship with Pip who was first a member of the board of FMNI and is now its chair. Our partnership wasn’t a light bulb moment, more an organic natural progression and bonding of the organisations via the personalities involved.”
Joan Davis, Director, FMNI
Both feel that their partnership is one of equals and that no one organisation has control over the project. In addition, even though both organisations were disheartened not to have been successful in securing funding for the joint project, they have continued to establish it and will run a pilot in August 2012 to measure its success.
Joan Davis, Director of FMNI, advises that if a relationship has already been established between potential partnering organisations, this should be built upon at the start of any collaborative process to build communication and trust.
“If two people in the organisations know each other then you could start with them first because they could build on their relationship.”
Joan Davis, Director, FMNI
It is good practice for collaborating organisations to have a joint agreement setting out their respective areas of responsibility and financial arrangements. These may include distribution of funding and how management accounts will be used to give each party the information it needs for its own reporting. Each organisation would then account for their part in the project in their own accounts.
“Voluntary and community organisations undertake to have clear lines of accountability, especially with joint bids.”
Funding and Procurement: Compact Code of Good Practice
When they sign an agreement, all partners, including the commissioning body, need to be clear about their specific liability, including liability for the defaults of other partners. For example, if Organisation A cannot deliver their part of the service agreed, but partner Organisation B does, can Organisation B still receive full payment?
Using public money means you will be accountable to the commissioning body and there may be regulatory requirements to be met. One organisation will be responsible for reporting to funders and will have to have the systems and personnel in place to collate this information. You will also remain accountable to your beneficiaries, partner organisations, members and others. Collaborating may put a greater burden on your monitoring and reporting systems. Therefore it is very important to agree systems for the monitoring and returning of information.
When tendering for a contract, organisations are subject to the timescale set by the commissioning body. Organisations working as a consortium may need longer to prepare bids, negotiate contracts and monitor results so they need to be sure that these activities can be completed within the agreed timeframe. As it becomes more common for commissioners encourage a partnership approach in the delivery of services interested organisations will need to invest time to form collaborative relationships to position themselves to tender for new contracts.
Collaborations evolve from many different beginnings. Sometimes having a cup of coffee at a conference and finding you have something in common with another organisation can be the beginning of a strategic alliance. Many organisations have built on informal alliances and increasingly some are taking forward these relationships in terms of consortia bids. Some may argue it is better ‘the devil you know’, and the key thing is knowing the person with whom you are considering a collaboration. By having this information, and deciding if you can work together, you may be in a position to act quickly if an appropriate consortia opportunity presents itself.
Case study: ASCERT and Start 360 (formerly Opportunity Youth)
Building on an established relationship: This case study outlines the process undertaken by two organisations that formed a collaborative partnership for the provision of alcohol and drug services for young people and their families.
ASCERT and Opportunity Youth work in partnership on three projects including:
Daisy (East and West) - services for young people who are at risk of, or already, misusing drugs and alcohol or who are indirectly affected by another person’s substance misuse. These projects provide young people and their families with an individual tailored package of support.
Targeted Education Service - delivers short courses and accredited programmes to young people at risk of substance misuse and their parents, providing qualifications in drug and alcohol awareness, sexual health, peer education and peer mentoring.
Reasons for collaboratively working collaboratively
There were two main drivers behind this collaboration. The primary driver was that the chief executives of both organisations were on the Independent Sector Forum and both had been chosen to represent the VCSE sector on the development group for the new strategic direction on alcohol and drugs. Through these platforms the chief executives got to know each other well and to understand the work undertaken by both organisations. It became clear that both had a similar vision with regard to supporting young people.
“We were in meetings a lot together and got to understand each other’s people which is very important in any collaborative working. We got to know each other’s organisations and skills.”
Anne-Marie McClure, Chief Executive, Opportunity Youth
While it is often helpful to structure time for collaboration, sometimes the best collaborative experiences occur spontaneously and are opportunistic.
The secondary driver was the Eastern Drug and Alcohol Co-ordination team (EDACT) which, in an open competitive commissioning process in 2006, called for tenders for a young peoples’ early-intervention programme. Both ASCERT and Opportunity Youth were very interested in delivering the service, but felt that it needed a partnership approach.
“This funding opportunity arose and we wanted to link in with an organisation that had a wider geographic experience. Regardless of what it may say in a textbook about partnership working, in reality it is sometimes opportunistic. An opportunity presented itself which we thought of a solution to. It would be to partner with another provider whose experience would increase the likelihood of success and we went into partnership with Opportunity Youth on that basis.”
Gary McMichael, Director, ASCERT
Through working on a strategic level in the Independent Sector Forum and representing the VCSE sector on the new strategic direction on alcohol and drug the organisations got a sense of the potential direction of future services. It became apparent that when drugs and alcohol services were re-tendered in 2008 there was likely to be a different approach by the commissioners. EDACT wanted to combine the early-intervention work, which ASCERT and Opportunity Youth had the contract for, with the young people’s treatment service, which Opportunity Youth had the contract for. Opportunity Youth and ASCERT had conversations about how they could work together on this as EDACT wanted to see a partnership approach to the tender.
“We were very aware that the funder was looking for a tender that brought a range of skills together in one programme rather than in separate programmes. So the funder was very clearly looking for a joint partnership approach.”
Anne-Marie McClure, Chief Executive, Opportunity Youth
Full cost recovery refers to recovering or funding the full costs of a project or service. These include:
- project staff
- human resources
- IT systems
These are integral components of any project or service. The full cost of any project therefore includes an element of each type of overhead cost, which should be allocated on a comprehensive, robust, and defensible basis. Collaborating takes time and resources. Organisations should understand the full costs of delivering a service, including the cost of collaborating, in order to set a price for the service. Consider:
- time spent on management
- liaison and meetings
- cost of travel
ACEVO has published guidance on calculating costs and full cost recovery for both small and large organisations which can be found here.
There are a number of financial questions that must be considered and constantly monitored when working jointly to deliver services. First and foremost organisations should know the full cost of delivering joint services; this will take account of both financial and human resources. It is important to know if there will be a cost saving for your organisation or if the collaboration could affect your organisation’s potential income.
Other factors to consider include:
- Are there VAT implications of charging for a service?
- Will payment for the service be in advance or arrears?
- How can you prepare for a loss of income once the project ends?
If new work, undertaken through the collaboration, involves staff moving from one employer to another, organisations may be affected by TUPE, (Transfer of Undertakings/Protection of Employment Regulations). Legal advice should be taken on how this applies to you.
Other employment issues which could potentially arise if the joint service is staffed with employees from different organisations could include a variance in terms and conditions, such as differences in salaries for the same role, differences in working hours, pensions, payment of overtime or allocation of time off in lieu.
In addition, splitting project manager and employer roles between two or more partnering organisations may blur responsibilities for both HR issues and employer duties and responsibilities. For example who will be responsible for supervising staff, the organisation employing that staff? Will it be the legal employer of the employee or will it be the organisation with responsibility for leading the joint services?
Further information on employment issues involved in joint working has been created by the Local Government Association etitled, Staffing Issues in Shared Service Projects.
Trustees should make sure that they safeguard their organisation’s reputation and that its brand is not damaged.
- Do you need to outline to stakeholders how working on public services contributes to your objectives? For instance, receiving funding from a public body may represent a significant change to your funding mix – explain to current funders any implications for existing services and how jointly delivering public services will benefit the client group.
- How might partnership with this VCSE sector partner and with a public body affect organisational reputation?
- Have you included communication protocols in your joint working agreement?
- Are your plans for sharing information about individuals compliant with data protection legislation?
- Who will hold copyright for any guidance material that results? Have you considered intellectual property, design and trademark?
Joint branding and promotion of joint ventures is good practice. There may also be a requirement from the funder in relation to promotion of the project and acknowledging their support.
Case Study: Stepping Stones and Now Project
Stepping Stones NI and the NOW project are organisations that have made a strategic decision to invest in their collaborative arrangements. The two organisations have a long and successful working relationship. They are jointly delivering supported employment projects and are now on their second wave of successful collaboration with a new project called Project Workforce. The project is funded by The European Social Fund, Department of Employment and Learning and the Health and Social Care Trusts for Belfast and The South Eastern area.
Project Workforce offers transition, training and employment services to beneficiaries, offering a person-centred approach to help clients achieve their goals. It caters for a spectrum of beneficiaries and provides support in moving on from school, sourcing suitable training courses and in gaining voluntary, part-time or full-time paid work.
As part of their collaborative journey, Stepping Stones and NOW have published joint promotional material outlining the work of both organisations. For the Project Workforce service the contact details and logos of both organisations feature on its information leaflet.
Case Study: ASCERT and Start 360 (formerly Opportunity Youth)
In this collaboration, one of the things that worked well is that each of the three joint services (Daisy East, Daisy West and the Target Education Service), has its own branding. They are not identified as an Opportunity Youth or ASCERT service, but branded in such a way that the services stand out on their own. While staff come from the two organisations they promote the service as a single identity. On any promotional leaflet the projects have their own logo and information with only a small reference to ASCERT and Opportunity Youth.
“The staff have always been nurtured into their team.”
John Hunsdale, Assistant Director, ASCERT
“The services have their own identity and the teams have grown together.”
Anne-Marie McClure, Chief Executive, Opportunity Youth
- Have you agreed management and review mechanisms?
- Have you put in place contingency plans? Regular risk analysis is important.
- What are the criteria and arrangements for ending the project? Contracts should include a termination clause.
- What arrangements do you need to make for the end of the project?
A final thought...
“There are barriers and enablers to successful joint working. Long-term cultural change is necessary to support this new approach. Joint working is dependent on achieving a significant cultural change and building on existing best practice. However, it can appear an enormous task and perhaps even slightly overwhelming for those closely involved.”
Peter O’Hara, Joint Working the Drive for Change